A Halesowen woman is one of the first Highways Agency traffic officers in England to achieve a certificate in traffic management.
Twenty-six-year-old Nicola Collinson from Malt Mill Lane was presented with her certificate at a ceremony at the National Heritage Motor Museum in Warwickshire.
Nicola, a control room manager at the Highways Agency's £10 million regional control centre in Quinton, said: "I am thrilled to have achieved this qualification.
"It helps recognise the high level of skill and judgment needed to undertake the critical role we perform every day of the year to keep the regions' motorways running smoothly."
Nicola's job involves managing a team of control room operators who answer emergency roadside telephones, liaise with motorway police and set the messaging signs on the motorway network alerting motorists to incidents.
3:56pm Wednesday 14th May 2008
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